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Using the ProdSys API — a step-by-step guide
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Permissions and user roles
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Our support team responds in under 4 business hours during Nordic working hours (08:00–17:00 CET).

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In-app chat
The fastest way to reach us — chat directly from inside ProdSys when you're logged in.
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Email support
For non-urgent questions or detailed cases that include attachments.
support@psit.no
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Phone support
For business-critical issues. Available on Professional and Enterprise plans.
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Remote support

Let us connect to your screen

When a case requires us to see what you see, we use AnyDesk for secure remote support. Download the client below, run it, and share the code with the support consultant during the conversation.

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How remote support works
  1. Download and start the AnyDesk client above.
  2. Agree on a time with the support consultant by chat, e-mail or phone.
  3. When you are ready, share the code shown in the AnyDesk client. It is required for us to connect.
  4. You stay in control. The client shows what is happening on screen, and you can end the session at any time.

We only get access when you explicitly share the code. Access is temporary and ends when the session is closed.

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